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Terms & Conditions

Terms & Conditions

Terms & Conditions

Terms & Conditions

Terms & Conditions
Terms & Conditions
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Terms & Conditions

1. Information About Us

1.1 https://www.homefactor.com.sg/ is a site operated by 38 Home Furnishing Pte Ltd. We are registered in Singapore under the Business Registration Number 202000219H. 

 

2. Service Availability

2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.

 

3. Your Status

3.1 By placing an order through our site or on the telephone, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are resident in the Serviced Country.

 

4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and on-line orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

4.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid. 

4.3 All orders placed online will be fulfilled within 60 business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.

4.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

4.5 Each batch of goods may differ due to manufacturing contraints. In the event if you are not satisfied with any products, you may return to us within 2 days after delivery. The Product must be unused in the Original condition and it must not be pre-order product. Please refer to our refund policy stated under "Our Refunds, Returns and Exchanges Policy".

 

5. Our Status

5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of satisfactory quality.

 

6. Price and Payment

6.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

6.2 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site we might at our discretion decide to honour the lower (incorrect) price or either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

6.3 We are under no obligation to provide the Product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

 

7. Refunds, Returns and Exchanges Policy

7.1 Mandatory Inspection Upon Delivery

7.1.1 You must inspect all Products immediately upon delivery.

7.1.2 Any visible defect, damage, incorrect item, or shortfall in quantity must be:

  • Reported immediately at the time of delivery;

  • Clearly recorded on the invoice/ sales order; and

  • Acknowledged by our delivery personnel.

7.1.3 If no issue is recorded on the delivery order at the time of delivery, the Products shall be deemed accepted in good condition, free from visible defects, and in full compliance with the Contract.

7.1.4 We shall not be liable for any visible defects, damage, incorrect items or shortfall claims raised after delivery has been completed and acknowledged without written notation.

7.2 General Conditions for Returns

7.2.1 All return requests must be submitted in writing within seven (7) calendar days from the date of delivery, unless otherwise required by applicable law.

7.2.2 Returned Products must:

  • Be unused and in original condition;

  • Be free from damage not caused by us;

  • Be returned with original packaging, tags, accessories and proof of purchase;

  • Not be altered, assembled, installed or modified.

7.2.3 We reserve the right to reject any return that does not strictly comply with these conditions.

7.2.4 All returns are subject to inspection. Our determination following inspection shall be final.

7.3 Defective, Damaged or Incorrect Products

7.3.1 Where a defect is properly reported in accordance with Clause 7.1 and confirmed by us to be a manufacturing defect, we may at our sole discretion:

  • Repair the Product;

  • Replace the Product; or

  • Provide a refund.

  • 7.3.2 We shall not be liable for defects arising from:

  • Normal wear and tear;

  • Misuse, improper installation, negligence or accidents;

  • Failure to follow care instructions;

  • Alteration or unauthorised repair;

  • Damage occurring after delivery.

7.3.3 Where a defect is not confirmed, all transport, inspection and administrative costs shall be borne by you.

7.4 Change of Mind

7.4.1 Except where required under applicable Singapore law, we do not provide refunds for change-of-mind purchases.

7.4.2 Where we allow returns as a goodwill gesture:

  • Delivery charges are non-refundable;

  • Return transportation costs shall be borne by you;

  • A restocking fee may apply.

7.4.3 Where you reject or request return of the Product after delivery has been completed and the Product is not defective or non-conforming to the Contract, you shall be responsible for:

  • All original delivery charges;

  • All return transportation charges; and

  • A packing and handling fee as determined by us.

7.4.4 The packing and handling fee shall reflect reasonable administrative, labour and material costs incurred in repacking, collection and restocking of the Product. We reserve the right to deduct such charges from any approved refund.

7.5 Short Delivery Claims

7.5.1 Any claim that the quantity delivered is less than the quantity ordered must be notified at the time of delivery and recorded in accordance with Clause 7.1.

7.5.2 Failing such notification, the Products shall be deemed delivered in full and accepted.

7.6 Non-Returnable and Non-Refundable Items

The following Products are strictly non-returnable and non-refundable, except where required by law:

  • Pre-order or indent basis items;

  • Custom-made, made-to-order or personalised Products;

  • Clearance, promotional or discounted items;

  • Display or showroom pieces sold at special pricing;

  • Products that have been assembled, installed or used;

  • Products without original packaging;

  • Hygiene-sensitive goods;

  • Gift cards or vouchers.

Payment for pre-order or customised Products is non-refundable once the order has been confirmed.

7.7 Refund Processing

7.7.1 Approved refunds will be processed using the original payment method unless otherwise agreed.

7.7.2 Refund timelines are subject to payment provider processing times.

7.7.3 We reserve the right to offset any refund against outstanding sums owed to us.

7.8 Limitation of Liability

  • 7.8.1 Nothing in this Policy excludes or restricts liability that cannot be excluded under Singapore law.
  • 7.8.2 Subject to Clause 7.8.1, our total liability shall not exceed the purchase price of the Product.
  • 7.8.3 We shall not be liable for indirect, consequential, incidental or economic losses to the extent permitted by law.

 

8. Our Liability

8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

8.3 Unless otherwise stated, all products warranty will be covered by the respective brand owner.

 

9. Notices

9.1 All notices given by you to us must be given to 38 Home Furnishing Pte Ltd. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

 

10. Events Outside our Control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

10.2.1 strikes, lock-outs or other industrial action;

10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

10.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

10.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

10.2.5 impossibility of the use of public or private telecommunications networks; or

10.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

 

11. Waiver

11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

 

12. Severability

12.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

13. Entire Agreement

13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

 

14. Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these Terms and Conditions from time to time.

14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

 

15. Law and Jurisdiction

15.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.